Effective Date: September 22, 2026

We Fix IQ (“We Fix IQ,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the We Fix IQ website, mobile application, and related services. We Fix IQ provides software tools designed to assist appliance service professionals with appliance identification, diagnostics, repair information, job management, dispatch, parts management, estimates, invoices, and related business activities. By using We Fix IQ, you acknowledge the practices described in this Privacy Policy.1. Information We Collect We may collect information that you provide directly to us. This may include account information such as your name, email address, password and authentication information, company or business information, and account preferences. Users may also enter information relating to service jobs and customers. This may include customer names, customer contact information, service addresses, appliance information, job notes, repair information, parts information, estimates, invoices, and technician or employee assignments. This information is provided by users for the purpose of managing their service operations. We Fix IQ also allows users to take or upload photographs, including images of appliance model and serial-number labels. These images may be processed to identify appliance brands, model numbers, and serial numbers, determine appliance information, assist with diagnostics, locate technical resources, and improve the accuracy of our services. Camera access occurs only when you choose to use a feature that requires the camera. We may also collect information entered or generated during diagnostic sessions. This may include appliance brand and model information, reported symptoms, error codes, test results, component information, repair outcomes, and confirmed failures. We may use this repair and diagnostic information to improve diagnostic recommendations, identify failure patterns, and improve We Fix IQ’s services.

When you use We Fix IQ, certain technical information may be collected automatically, such as: Device type Operating system Browser type IP address Application version Error and diagnostic logs Date and time of access Features used within the serviceWe use this information to operate, secure, troubleshoot, and improve We Fix IQ.

We may use collected information to: Provide and operate We Fix IQ Authenticate users Process appliance scans Provide appliance-specific information Provide guided diagnostic assistance Manage jobs, dispatch, parts, estimates, invoices, and service reports Provide customer support Send account or service-related communications Send notifications or text messages when enabled Process subscription payments Detect and prevent fraud or misuse Maintain the security and reliability of our services Analyze and improve product performance Improve diagnostic recommendations and failure-pattern information Develop new features and services Comply with applicable legal obligations

4. Camera and Photo Access

We Fix IQ may request permission to access your device's camera or photo library.Camera and photo access may be used to photograph or upload appliance labels and other repair-related images.We do not access your camera or photographs without user action and applicable device permission.You may disable camera or photo permissions through your device settings, although doing so may prevent certain scanning features from functioning.

5. Artificial Intelligence and Automated Processing

Certain We Fix IQ features may use automated systems or artificial intelligence to analyze appliance information, answer model-specific questions, interpret diagnostic information, or assist with repair workflows.Information submitted to these features may be processed by service providers that help us deliver these capabilities.Automated diagnostic information is intended to assist technicians and should not replace appropriate professional judgment, testing procedures, manufacturer instructions, or safety precautions.

6. Payment Information

We Fix IQ may offer paid subscription plans.Payments may be processed through third-party payment processors such as Stripe or through an applicable mobile platform payment system.We Fix IQ does not directly store complete payment-card numbers when payments are processed by third-party payment processors.Payment providers may collect and process payment information according to their own privacy policies and terms.

7. Text Messages and Communications

When applicable, We Fix IQ may use third-party communications providers to deliver account, job, service, or other authorized text messages.Phone numbers and messaging information may be processed as necessary to provide these services.We do not sell phone numbers or SMS consent information to third parties for their independent marketing purposes.

8. How We Share Information

We do not sell your personal information.We may share information with service providers that help us operate We Fix IQ, such as providers of: Cloud hosting Payment processing Email delivery SMS and communications Artificial intelligence or data-processing services Error monitoring Analytics Authentication and security servicesThese providers may process information only as necessary to provide their services to us, subject to their applicable agreements and policies.We may also disclose information when reasonably necessary to: Comply with applicable law Respond to lawful legal requests Protect the rights or safety of We Fix IQ, our users, or others Investigate fraud, abuse, security incidents, or violations of our terms Facilitate a merger, acquisition, financing, sale, or other business transaction

9. Third-Party Websites and Resources

We Fix IQ may provide links to manufacturer websites, parts providers, technical documents, parts diagrams, or other third-party resources.When you follow a third-party link, you are leaving or interacting with a service that We Fix IQ does not control.Third-party websites and services have their own privacy practices and terms. We encourage you to review those policies before providing personal information.

10. Data Retention

We retain information for as long as reasonably necessary to: Provide our services Maintain user accounts Fulfill legitimate business purposes Maintain business and transaction records Resolve disputes Enforce agreements Meet legal or regulatory requirementsRetention periods may vary depending on the type of information and the purpose for which it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, destruction, or loss.However, no internet-based system or electronic storage method can be guaranteed to be completely secure.Users are responsible for maintaining the confidentiality of their account credentials.

12. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to request: Access to personal information Correction of inaccurate information Deletion of certain information Information about how your data is used Restrictions on certain processing A copy of certain informationYou may also update certain account information directly through We Fix IQ.To submit a privacy request, contact us using the information listed below.

13. Account Deletion

Users may request deletion of their We Fix IQ account and associated personal information by contacting us at the email address listed below.Certain information may be retained where necessary for legal, security, fraud-prevention, accounting, or legitimate business purposes.Important for Google Play: Google may also require you to provide users with an account-deletion option or public account-deletion webpage if accounts can be created within the app. We should set this up before final submission.

14. Children's Privacy

We Fix IQ is intended for professional and business use and is not directed toward children under 13.We do not knowingly collect personal information from children under 13. If we learn that personal information from a child has been collected in violation of applicable law, we will take reasonable steps to delete it.

15. Business Customers and Their Customers

Businesses using We Fix IQ may enter information relating to their own customers, employees, technicians, or service jobs.Those businesses are responsible for ensuring they have appropriate authority to provide such information to We Fix IQ and for complying with applicable privacy laws governing their own customers and employees.We Fix IQ processes such information to provide the services requested by the account holder.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, legal requirements, or technology.When changes are made, we will update the effective date displayed at the top of this policy.Continued use of We Fix IQ following an update means the revised Privacy Policy will apply from its stated effective date.

17. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact:We Fix IQ
Website: https://wefixiq.com
Email: info@wefixiq.com
Location: San Diego California, United States